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Quality Testing Labs Privacy
Statement Quality Testing Labs is committed to providing both consumers and Licensees of the QT Mark with excellent service. Because we respect your right to privacy, we have developed this Privacy Statement to inform you about our privacy practices for the entire Quality Testing Labs site. Quality Testing Labs is a self-governing entity. Its mission is to build users' trust and confidence in the Internet and other services and products. We want visitors, users and Licensees of our site to know: What information our site gathers about you How we use and with whom we share the information we gather What security procedures we have in place to protect your information from loss, misuse, or alteration How you can correct or update your information Questions regarding this Privacy Statement should be directed to practices@QualityTesting Labs.com. Please specify "Privacy Statement" in the subject line of your e-mail. If you do not receive a reply from us or if you believe that your inquiry has not been satisfactorily resolved, please contact QTL. Overview for Visitors and Consumers Quality Testing Labs is acutely aware of and sensitive to the privacy concerns of Consumers and Visitors to our Site. After all, it's part of our what QTL is all about. What we do not do if you simply visit us: What we do if you file a Complaint: The information you provide us in a Complaint including an e-mail address and phone number (at your option) is required so that the QTL Licensee can resolve the complaint with you. We have to collect this information so the Licensee can respond to you and so we can follow up and be sure your complaint is resolved. This complete information from your complaint will only be shared with the QT Licensee you complained about, QTL Associates, and, in the event you have a claim covered by the Licensee's Insurance Coverage, the Insurance Provider covering the QTL Licensee. As an intermediary and Advocate, if the Site you send the Complaint to does not resolve the issue based on their own QT Code of Ethical Business Practices (QTCEBP), QTL will take actions against that Site and attempt to have them resolve the issue for you as a mediator. We will also fine the QTL Licensee for any verified non-compliance with its Code of Ethical Business Practices (what you see when you click the QT Mark on the QTL Licensed Site or go to the QTL Site to check on the Licensee's QTCEBP). It should be understood that QTL Associates, the QTL Licensee, and potentially its Insurance Provider will see the information and associated evidence you provide. However, you are protected in that your Complaint must be in regards to a specific violation of the Licensee's QTCEBP and the detail you decide you need to share to describe the non-compliance with the Licensee's QTCEBP and attendant evidence is up to you. In nearly all cases, this will not be sensitive information, and we would prefer that you did not send us sensitive information. The simple facts relating to the exact violation is all we need and want. It should be understood that our purpose is not only to provide you, the User/Consumer with the trust and confidence you need to comfortably use QT-Licensed Sites, but also that we are committed to the betterment of the Internet as a whole. As an integral part of bettering the Internet, QTL DOES collect, aggregate and distribute reports which include ONLY the specific Code violation and the complaint details to various third parties. We do this for the purpose of improving the Internet and giving Sites and other entities the information they need to better themselves. This information DOES NOT INCLUDE ANY of your personally identifiable information (no name, phone number or e-mail address). It does however include the nature of your complaint i.e. the specific Code of Ethics violated and details you entered about the violation. The distribution of this information goes to research firms such as Forrester, Gartner, Jupiter, the press and others that will disseminate this information and help Sites and others understand where they are failing. The purpose of distributing this information is so various entities can realize their errors and correct them. But it must be made clear that YOUR PERSONALLY IDENTIFIABLE INFORMATION WILL NOT BE RELEASED TO ANY THIRD PARTY FOR ANY PURPOSE OTHER THAN DISPUTE RESOLUTION BASED UPON COMPLAINTS. We will not sell, rent or otherwise release your name, phone number, or e-mail address to anyone for any reason. You will never end up on a mailing list since we will never divulge any of your personally identifiable information. And we will never mail to you other than in the resolution of a Complaint. Overview for Licensees If you are applying for Quality Testing Labs QT Mark Licensing, you will be asked to provide certain limited information about your entity to QTL. To the greatest extent possible, we limit the information we collect to that which is required to process your QTL License application. If you are purchasing Site and/or user liability insurance, the Insurance Provider does not share the details of the information they separately gather from you with QTL, except for the general information we require. This includes the status of your Insurance Policy (in force or not). QTL does not receive any of the details of your policy. QTL only gathers what it needs to know to process your License Application. QTL is not in partnership with any other entity. We collect only the limited information we need and the Insurance Provider collect their information separately and apart from QTL. This includes information about you, your Company, its operations, and Annual Revenues to determine your License cost. We limit this to only the exact information we require to enable you to obtain QT Mark licensing. We agree to hold this information confidential from the public, however, we do share this information with the Insurance Provider. You should also know and be assured that we do not sell or divulge
information about our Licensees other than to the extent they understand
this at the time of Licensing, and only where it will benefit the
Licensee. For instance, your QTCEBP and reference to your Site or entity
will be posted on our list of Licensees. However, no further information
will ever be made available about your operations, Annual Revenues,
Security systems or other elements pertaining to your QTCEBP other than
what you determine you want the public to see.
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