 About
the Quality Testing Labs Licensing Program.
Congratulations,
you are about to take a very important step.
By electing to
adopt the QT Mark, you prove to your Organization's existing and
potential consumers and staff that your business has chosen to commit to the fundamentals of best
business practices.
The QTL Code of Ethical Business
Practices addresses all consumer concerns and provides the ultimate level of
consumer confidence and trust.
Quality
Testing Labs (QTL) helps
Licensees improve their own quality and performance while enhancing
their relationship with Consumers. We also create awareness on both
sides so everyone understands issues like Privacy and Security.
With greater
consumer confidence and trust, your Organization will grow and flourish.
Organizations
that are willing to commit, sponsor and adhere to Quality Testing
Labs’ fundamental set of best business practices will, by opting to
show their commitment, raise the ‘bar’ internally without government
legislation.
Greater
confidence will allow Organizations to
benefit and flourish from the enhanced
consumer confidence, trust, consumer loyalty and consumer willingness to
try new products and services. The QT Licensee Program is a
win/win proposition for all.
When your
Organization adopts the QT Code, visitors will quickly and easily see
the commitment you have made.
Your
Organizations' Code of Ethics, viewed either via a pop up window from
the Organization's Site, or ours, lets visitors know your high standards
and best practices immediately.
Penalties are part of what makes the QT Licensing Program effective. If
violations occur, we will fine Licensees as well as help pinpoint and
correct problem areas quickly.
According
to a Pew Internet & American Life Project study, almost all surfers
surveyed 94 percent say Net firms and top executives should be
punished if they violate a surfer's privacy online, And 86 percent
of surveyed adults want an "opt-in" policy that would require
Net firms to seek permission from surfers before they disclose their
personal information.
Penalties are
critical to gaining consumer confidence. They show your commitment.
We help every
step of the way like no other service can.
 We
help Organizations create the Code of Ethical Practices people will see
by clicking the QT Mark on your Site or by going to our Site to see it.
On the next page you will see the fundamental Code for your type of
business.
QT Licensing works very much like a driver's license. If you adhere to
the rules you have set for yourself, you will never face a penalty or a
fine. If you violate your own Code, you will be notified by email via a
link from your Code to a Complaint form. You will then have the
opportunity to resolve the issue with the Complainant. To maintain
consumer loyalty, you will agree to provide some form of compensation...
a gift certificate, a rebate or other to the consumer that filed the
complaint with QTL for non-compliance with the Code.
The basic Code
is easy for most Organizations to adhere to. It is what Consumers need
to Trust your Organization, its Products and/or Services and can be
modified to your benefit. For instance, you may choose to offer
faster response time, faster delivery, or other custom features.
Programs are
currently available for:
Programs will
soon be available for:
To see the
specific Code for your Organization's Site, Product or Service, please
go to our web Site at http://www.qualitytestinglabs.com/licensetour5.htm.
The
QTL Licensing Program is unlike any other.
QTL
helps people around the world regain the Consumer Confidence and Trust
they need to feel comfortable with and rely on Internet Sites, Products
and Services. The QTL Licensing Program helps Sites and the
Organizations behind them validate their commitment to performance as
shown by their election to participate and become Licensed. No other
form of advertising or promotion can give an Organization the high level
of Consumer Confidence and Trust that QT Licensing provides..
What
QTL does for its Licensees:
Quality
Testing Labs provides the tools and mechanisms Licensees need to regain
and maintain Consumer Trust and Confidence in Internet Sites, Products
and Services, and the Organizations behind them. QTL Licensing provides
many benefits to its Licensees.
The
Program begins with the Code Organizations agree to.
QTL's Code of Ethical Internet Business
Practices is self-governing and administered by an independent third
party. Since Organizations, of their own choosing, subscribe and agree
to a Code of Ethics based on fundamental best business practices, they
let people know that your their Site is safe and their Organization can
be trusted.
The
Code includes positive and compelling statements and promises. These may
include security policy, reliability, redundancy, privacy, disclosure,
honesty/integrity, customer service, delivery of products and services
and more. The specific Code depends on your specific type of business.
Penalties
for violations are what makes the Program work.
The Code resolves all the concerns
Consumers have with working with your Organization and on its Site. The
Penalties for violations to your Organization's Code are what consumers
need to see to feel confident. The Code includes your Organization's
agreement to be FINANCIALLY PENALIZED by QTL for clear and verifiable
violations. Furthermore, via the Code, the Consumer receives monetary
compensation for violations.
This
combination of the Code, Fines and Consumer Compensation is the only way
Organizations can prove to consumers that they are serious and committed
to consumer confidence. QTL will make every effort to help Organizations
learn how to avoid these penalties, however your agreement to the
penalties is what makes consumers realize your commitment.
We
create and/or verify your Privacy Policy.
We will help you create a privacy
policy that best fits your type of Organization, assures your visitors
and consumers that you fully disclose what you do with their
confidential information and seamlessly integrates with your Code.
Because QTL is an independent, self- governing body with no
partnerships of any kind with any industry organizations, we can
provide totally unbiased consulting about your privacy standards.
We report Consumer Complaints so you can
resolve them.
When Consumers need to file a
Complaint, they submit it in a form that is accessible from your Code
that pops up via clicking on the QT Mark on your Site. The Complaint
must relate to a violation of one of your Codes and will be forwarded
directly to you the Licensee for resolution. In nearly all cases, you as
a Licensee will be able to resolve the issue with your Consumer. If and
when a Licensee has issues that it cannot resolve, QTL steps in. Though
QTL does not dispute or mediate issues, it will make reasonable efforts
to help you work with your Consumer to the Consumer's satisfaction as
well as yours. The information you receive from Complaints will help
your Organization pinpoint problem areas or areas of Consumer concern.
This benefits both Licensee and
Consumer, and helps maintain Consumer loyalty even if an issue has
occurred. We do everything we can to help you the Licensee avoid fines
and develop ways to resolve processes that may be causing them. We allow
up to 100 fines before a License is revoked, and allow Licensees to
reinstate their License after the problem is resolved. We provide you
with an initial 90 day grace period to give your Organization time to
collect information on Complaints and develop systems and processes to
avoid them. We do not want you to receive fines. Our goal is to make
your Organization more responsive and more effective in the eyes of the
Consumer.
We provide aggregate complaint
information.
So Licensees can see an overview of how they are doing, we provide
quarterly aggregate reports to help target weaknesses and improve the
quality and performance of your Organization. These reports let you know
where improvement is needed.
We provide Licensee Awareness.
QTL keeps Licensees informed of trends
in the industry that relate to consumer confidence and trust issues.
This includes information about security practices, customer service
practices, privacy practices, Cyber-liability insurance and more. Our
mission at QTL is to keep Organizations well informed and updated.
We offer complete Consulting Services
QTL provides consulting services to
Organizations that need help gaining better market position, complying
with the QTL Code of Ethics, improving and streamlining processes and
customer service procedures, search engine optimization and more. We are
completely committed to providing Organizations with everything required
to be successful in today's competitive environment as well as in the
future.
For
more information please see our web Site at http://www.qualitytestinglabs.com.
The
best way to get in touch with us is to contact us at http://www.qualitytestinglabs.com/contacts.htm
You
may also write to us at:
Quality
Testing Labs LLC.
Irvine Spectrum Center
Spectrum One, Suite 200
7545 Irvine Center Drive
Irvine, California 92618
Telephone:
949-623-8630
Thank you.
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