A true worldwide solution to Internet Consumer Confidence and Trust

Lack of Trust and Confidence in the Internet is causing it to fail.
Deceptive marketing practices, invasions of Privacy, poor Security and unacceptable Customer Service by some Sites and Organizations have caused severe damage to all. The Internet that once drove the new economy is now causing its failure. This does not have to happen.

Our solution dramatically helps repair the damage worldwide and is available today.

Without our solution, more Sites and Companies will fail, more will be jobless, more will lose their investments, and more will go bankrupt. Now is the time to act. 

The QTL Licensing Program is the best step Organizations can take to assure Consumers and gain their Confidence.

To become Licensed, Organizations agree to a Code that includes all the basics of good business practices. We call this the Quality Testing Labs’ Code of Ethical Business Practices.

Our solution combines three key ingredients Organizations must agree to:

A Code of Ethical Business Practices
This 'Code of Conduct' specifically states customer service, user privacy and security policies, what Organizations can and cannot do with User information they gather and more. It is clearly written, concise, and posted on Sites in language all can understand.

Financial penalties for Code violations
The Financial Penalties enforce the Code without the need for laws or legislation and work worldwide, no matter where the Organization is based.

Compensation to Users for violations of the Code
When a promise made in the 'Code' is not delivered, the user is compensated.

The commitment shown by Organizations that adopt our Program will:
enable Users to regain Confidence and Trust
enable Organizations to once again grow and flourish in the new economy
create a loyal User base for Organizations based on commitment and trust.

Like a driver's license, QT-Licensed Organizations simply agree to abide by the rules. If they run off the road and cause another damage, they agree to be held accountable.

The fox cannot guard the hen house.
Other leading 'Trust' Organizations and Programs are administered by insiders directly involved in the industry with their own special interests. They are inherently biased, and therefore are not only slow to act but cannot themselves be fully trusted.

Quality Testing Labs is completely independent without any industry affiliations.
Quality Testing Labs is an independent third party with no industry affiliations and a single mission: to License Organizations and insure they abide by their own Codes of Conduct. Our only goal is to help people regain trust in Organizations.

Consumers benefit from the value and innovation these Organizations provide and the ethical manner in which they have agreed to operate. Organizations benefit and flourish from the enhanced consumer confidence, trust, consumer loyalty and willingness to try new products and services that results.

QTL helps Licensees enhance their relationship with Consumers. QTL also creates awareness on both sides so that everyone understands issues of concern like Privacy, Security and Disclosure of what is done with personal information.

When a User clicks the QT Mark on a QT-Licensed Site or looks on our Site, the User sees and can read the Code of Ethics the Licensee has agreed to abide by. (A sample is shown on our Site at http://www.qualitytestinglabs.com/gentour3.htm

The Codes we provide are specific, straightforward and clear. The QTL Code is not a list of promises Organizations should adhere to, it is what QTL Licensees must adhere to.

A link on the Licensee's Code enables the User to file a complaint if a problem arises. This Complaint is then sent directly to the Licensee for resolution. A QTL Associate also receives a copy.

If a Licensee makes an error and the error is a violation of the Licensee's Code, The Consumer is given a gift certificate or other compensation from the Licensee (as written in each Licensee's Code) to help maintain a good relationship.

QTL also immediately fines the Licensee $100 per incident and reports the error to the Licensee, with suggestions on how to avoid the same error in the future.

Licensees learn where they need to make improvements quickly, how to satisfy Consumers, and how to provide the Consumer with the best possible service.

Quality Testing Labs shall maintain its commitment to remain fair, impartial, ethical and moral to all parties, and to become involved and work closely with others who share our same goals.

As a third party independent body, QTL feels its Programs will be of benefit to Consumers,  Licensees and all the industries we serve now and in the future.

Our mission has only just begun.

We realize the need for the input of specialists, ethicists, and other experts... but our basic solution is available right now for practically all industries.

Our Codes and Programs are only the beginning of an ongoing initiative to improve the quality and performance of Organizations to the greater satisfaction of the consumer, prospects and customers.

QTL welcomes the assistance and support of all.

Though QTL shall always remain independent and free of partnerships that might cause inherent bias, we seek comments, feedback, concerns and support from the Public, Sites, Developers, Government agencies and any others that wish to help us in our mission.

If you are interested in supporting our initiative to make Sites, Services and Products better, safer, more reliable and dependable, please contact us.

The best way to get in touch with us is to contact us at http://www.qualitytestinglabs.com/contacts.htm 

For more information please see our web Site at http://www.qualitytestinglabs.com.

You may also write to us at:

Quality Testing Labs
30161 Pacific Island Drive, Suite 104
Laguna Niguel, California 92677
USA

Telephone: 949-249-2519
Email: info@qualitytestinglabs.com

Thank you.

Home

^{©Copyright 2000-2001 All rights to concepts, content and procedures are reserved worldwide.}