Honor all Claims we make Code - all the claims and representations we make in writing on our Site, email and correspondence are true, accurate and up to date.

Violation of the Claims Code must be verified by providing evidence of the claim made on the web Site, in writing by e-mail or postal mail. Evidence of the failure of that claim must be in writing - such as a claim for next day shipping. If the Claim is in writing on the Site, please save the page, e-mail or postal mal the Claim was made on to your hard drive by clicking on file, save in the menu of your browser, or retain a copy of the printed item.

In some circumstances we may ask you to email us or fax the pages in question and email us other information to validate the failure Claim. A QTL representative will contact you with the details.

The claim was made where?

On the Site
In an e-mail
In another correspondence such as US mail or other (NOT BY PHONE - QTL cannot validate phone conversations between Organizations and Customers)

Type your email address 


Please provide your telephone number with area code.
Include country code if you are outside the U.S.

Please submit SPECIFIC information about what Claim was made and how the Site failed in that claim.

When done click submit.

We will follow up on your complaint and have a resolution or response within 48 hours.