If
you have had a problem with our performance, please phone us at
000-000-0000 or
contact
us directly via e-mail. <This
does not work on this sample page.
If
we have violated any of the claims in our Code below and we do
not respond by contacting us directly,
please
file a complaint. <Try
this.
You
can have trust and confidence in us.
We
have agreed to the following Promises to Users and Consumers and fines
for violations
of our Code of Business Practices and compensation to our
Users/Consumers:
Security,
Privacy and Full Disclosure
 Security
-
any and all financial transactions are processed on a secure socket layer that is at least 40 bit
encryption and must be identified in the URL starting with https://.
Reliability
-
we agree that our Site will not be down for more than 5 minutes in any
24 hour period. This assumes that the consumer can connect to the Internet
by the consumers' network. Privacy
- we
have a privacy statement for consumer privacy and display the privacy
statement on our site. (address of page goes here) Full
disclosure
- we fully disclose all pertinent information about our
products, all costs involved, availability of products, warranty
information, return policy and terms and
conditions of use of Licensee Site.
Those
that have links or advertising
on our site may collect information about you when you click on their
advertisement or link. We do not control the collection of this
information and suggest you read the privacy statements of each of these
companies. You will know when you have been sent ot another Site by
looking at the URL of that Site. If it is not ours, you can tell by what
the address reads after the http://. Customer
Service Honor
all Claims we make
-
all the claims and representations we make in writing on our Site, email
and correspondence are true, accurate and up to date.
Response to Customers -
we
agree to display our response policy on our Site in an area where
customers purchase our products. (address
of page goes here)
Customer
Support Access - we provide a page on our Site for our consumers
to access customer service via email, submit
form, phone and postal mail. Furthermore, we list our email address, phone
number and physical address on our contact page. (address
of page goes here)
Payment
Notification -
we agree to clearly notify our customers before they are going to be
charged for products or services.
Transactional
Information
- we agree to provide our customers with a receipt, invoice or similar
Information of all products or services purchased immediately following
payment.
Return Policy
- we
provide a page on our Site for our consumers to review our return
policy. (address
of page goes here)
Crediting
- we agree to credit back all the agreed charges within 10 business days
upon receipt of the item being returned.
Auditing
- We
agree that QTL may conduct a Site review at any time to ensure the Site
is in compliance with its code.
Conduct
- we agree to conduct our organization within the laws of the state,
province or country in which our organization resides.
Penalties
for non-compliance
Penalties
- we agree that any report to QTL of failure to comply with any of the
rules set forth by this agreement will constitute a penalty of $100 per
incident.
Revocation
- QTL will revoke our right to use the QT Mark if we
exceed 100 reported complaints regarding any of the items in our Code
above.
Compensation - In the event non-compliance to our Code, we
will compensate the User that reported the issue to QTL a gift
certificate for $25 off their next purchase.
We have signed an independent
agreement with Quality Testing Labs to be immediately financially
penalized for
non-compliance and/or violations.
If
you feel this site not officially licensed,
please file a report.
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