|
If
you have had a problem with our performance, please phone us at
949-623-8630
or contact
us directly via e-mail.
If
we have violated any of the claims in our Code below and we do
not respond by contacting us directly, please file
a complaint on our contacts page.
You
can have trust and confidence in us.
We
have agreed to the following Promises to Users and Consumers and fines
for violations of our Code of Business Practices and compensation to our
Users/Consumers: Promises
to Licensees
Security,
Privacy and Full Disclosure
 Full
disclosure
- we fully
disclose all pertinent information about our services, all costs
involved, availability of services, contact information, types of
services we offer, any guarantees and/or warranties that may apply and
terms and conditions of use of our Site.
Privacy -
we have a privacy statement for consumer privacy, display the
privacy statement on our site and do not sell, rent or give away any
personally identifiable information. Furthermore, we do not use cookies
to track customer behavior.
Reliability
-
we agree that our Site will not be down for more than 5 minutes in any
24 hour period. This assumes that the consumer can connect to the Internet
by the consumers' network. We have redundant mechanisms in place to increase the security of your
data and the performance of our Site.
Honor
all Claims we make
- all the claims and representations we make in writing on our Site,
email and correspondence are true and accurate and up to date.
Customer
Support Access -
we provide a page
on our Site for our consumers to access customer service via email,
submit form, phone and postal mail.
Reasonable
Response -
we respond to any
Licensee contact attempt within 48 hours (2 days) via any method including email and/or
phone (weekends excluded). We respond to any Consumer contact attempt
within 5 business days.
Conduct
- we agree to conduct our organization within the laws of the state,
province or country in which our organization resides.
Compensation - In the event
of non-compliance to our Code, we
will compensate the Complainant that reported the issue to QTL with a
check in the amount of $25.
Close
this window to return to the page you were on by clicking the X in the
upper right corner.
You can also enter the Site in this
window.
|
