You may modify and improve any area you wish as long as the fundamentals remain the same. Once you submit your information on the next page, a QTL Associate will contact you regarding changes and help you complete the licensing process.

Quality Testing Labs' Code of Ethics and Internet Business Practices for Web Site Hosting Providers.

If we have violated any of the claims in our Code below and we do not respond by contacting us directly, please file a complaint. 

You can have trust and confidence in us.

We have agreed to the following Promises to Users and Consumers and fines for violations of our Code of Business Practices and compensation to our Users/Consumers:

Promises to Customers

1. Security - financial transactions that occur during sign up are processed on a secure socket layer that is at least 40 bit encryption and must be identified in the URL starting with https://.

2. Reliability - we agree that our Hosting servers will not be down for more than 5 minutes in any 24 hour period. This assumes that the consumer can connect to the Internet by the consumers' network. 

3. Data Recovery - We agree that we backup our customer website data daily.

4. Privacy - we  have a privacy statement for consumer privacy, display the privacy statement on our site and allow consumers the "opt out", "opt in" option regarding our disclosure of information if applicable.

5. Disclosure - we fully disclose all pertinent information about our services, all costs involved, availability of services, contact information, types of services we offer, any guarantees and/or warranties that may apply and terms and conditions of use of our Site.

6. Claims - all the claims and representations we make in writing on our Site, email and correspondence are true and accurate and up to date.

7. Customer Support Access - we provide a page on our Site for our consumers to access customer service via email, submit form, phone and postal mail. Furthermore, we provide our consumers with 24 hour, Monday - Friday direct phone and email technical support, 10am to 5pm on Saturday and Sunday.

8. Response to consumers - we agree to display our consumer service response policy on our Site in an area where consumers purchase our services.

9. Payment - we agree to clearly notify our customers before they are going to be charged for products or services.

10. Transactional Information - we agree to provide our customers with a receipt, invoice or similar Information of all products or services purchased immediately following payment.

11. Delivery of service - we deliver our services within the timeframe stated on our Site.

12. Cancellation Policy - we agree to display our cancellation policy on our Site in an area where customer purchase our services.  

13. Auditing - We agree that QTL may conduct a Site review at any time to ensure the Site is in compliance with its code.

14. Conduct - we agree to conduct our organization within the laws of the state, province or country in which our organization resides.

Penalties for non-compliance

15. Penalties - we agree that any report to QTL of failure to comply with any of the rules set forth by this agreement will constitute a penalty of $100 per incident*. 

16. Revocation - QTL will revoke our right to use the QT Mark if we exceed 100 reported incidents to QTL within the term of the license which is one year. 

17. Compensation - In the event non-compliance to our Code, we will compensate the user that reported the issue to QTL a gift certificate for $25 off our service.

*QTL has provided our organization with a temporary License that includes a 90 day grace period ending on 00/00/00. After that date our Organization will be fully licensed and face financial penalties for non-compliance.