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Having problems?

Please check the following before contacting us:

Power indicator light doesn’t turn on (not available on all models)
Make sure AC adapter is connected to wall outlet and outlet is on. Also check all stereo mini-plug connections.

No sound
Check all stereo mini-plug connections and turn connectors slightly to insure proper contact. Make sure you inserted the other end of the stereo mini-plug cable into the LINE OUT of your PC or stereo system. On some systems this may also be the headphone jack. Refer to the systems manuals for these products to find the LINE OUT, and for information on adjusting line out volume. Also, make sure sound is coming from your PC or stereo system.

Sound is too high/too low
Adjust the volume on the PC or stereo system. Also you may adjust the volume on the speakers.

Sound suddenly cuts out
Check all connections to insure proper contact. Restart the PC.

Constant buzzing
Check all stereo mini-plug connections and turn connectors slightly to insure proper contact.

Constant howling/feedback
Turn down the volume and/or move the speakers further away from the microphone. You may also turn the microphone off. To do this, refer to the manual that came with your PC.

If the suggestions above did not solve your problem, please make sure your system is properly installed.

 

Contacting Benwin Support

Email Support
To contact Benwin support by email please e-mail techsupport@benwin.com. Make sure to include your product name, product serial number and a detailed summary of your problems.

Phone Support
Please contact the place of purchase or call Benwin Technical Support at 626-935-8888 (9am-5pm PST only).

 

Returning product to Benwin

Getting an RMA number
if you need to return a product to Benwin, please complete an Return Merchandise Authorization number form here.